State Farm® Insurance Agent Caitlan Schanne

"Madison was so nice and answered all of my questions. She even got me a better rate than I had with another company. Thank you Madison!"

"Just wanted to provide a brief review of my positive experience with this State Farm agent, Caitlan, and her staff, who (several helped out), worked hard to deliver me the best service possible, in obtaining various Insurance coverages for me this morning. They were all, pleasant, courteous, knowledgeable, and thorough, in providing me the best possible coverage for my needs. While my Auto coverage is a bit higher here, than my previous location, I do understand that this is a more heavily populated area(with many not so slow drivers), and thus the reason for such, I am confident that I am obtaining the best coverage for the money possible, until someone tells me different. Also, hard to believe they were not so busy at this location. For the staff they have, it should be very busy from opening to close. Thanks again!"

"We have had state farm for years. Never had a problem, always helpful when you have a question. Quick to respond. Would recommend."

"Working with Madison to get auto coverage was a smooth process. Very friendly, professional and informative. This is my first time doing business with State Farm so I hope the service stays consistent. Thanks for lowering my auto insurance rate."

"Madison was phenomenal!! Extremely detailed with information pertaining to my quote. Her patience and charming personality made the process comfortable. Thank you Madison for being such a great representative."

"Maycee is amazing! Very thorough and meticulous. State Farm is incredibly fortunate to have her as part of the team. All around exceptional experience."

"Reviewing my call history for July, I have 17 calls from this office alone, and only one voicemail which is three seconds of silence. Three days have two calls for the same day. Early on in this I picked up one call (as I forgot to silent my phone and it rang during a business meeting at around 9:15am the day after they called me just before 5pm) to advise I wasn't interested, and thought that was the end of that. Clearly not. Just for kicks, I decided to look through my call history for the year thus far. 38 total calls across three branches. I'm not a State Farm customer, and frankly, I won't ever be given this harassing behavior. This marks the third branch (this one being the worst) constantly calling me multiple times a week trying to solicit business. May was a State Farm branch in Summerville, and February was one in Mount Pleasant. What part of not interested and being on a do not call list isn't understood? do you even check the no call lists? I've reached out to State Farm on the previous two separate occasions and was told each time it would be stopped. Giving credit where credit is due, the calls did stop pretty quickly for both Summerville and Mount Pleasant. I shouldn't have to call State Farm each time an office opens up to tell them to stop calling me though. I will now be marking any future calls (from any State Farm number) that get through my recently applied blocks with my carrier as spam, and if that doesn't work, onto filing a complaint with both the FTC and FCC. I'm beyond over it. State farm needs to seriously look into their client and customer acqusition strategy. I've asked a few friends out of curiosity if they've had any issues like this, and a few mentioned similar repeat calls. These aggressive tactics are completely unacceptable."

"Madison is super helpful and great with being prepared for any unexpected changes or challenges!"

"Madison gave very good customer service was very knowledgeable with all insurance questions asked I enjoyed working with her."

"Madison was very patient and professional as I worked through this process. Despite my technology challenges she stayed on the phone with me and worked through the process to completion. Highly recommended"

"Maycee is great! She is always happy to help and quick to respond whenever I reach out to her."

"Maycee has been very attentive and helpful with some policy changes associated with moving, as well as finding an opportunity for extra coverage with a lower monthly rate. Very happy customer!"

"If Madison could be made a million times and be placed everywhere awesome customer service is needed, the world would be a much better place. She was very knowledgeable about all the services and didn't try to sell me anything I didn't need. She explained everything step by step and asked if I had questions along the way. She was very kind and patient. She saved me over $100 from my previous insurance and I got more for my buck. If your looking for amazing customer service and would possibly love to get more for your money, reach out to Madison. She will go above and beyond to make sure you have everything you need at a great price."

"Great! Made sure I got the most out of the policy and though it’s out of the range I was expecting, it was the best."

"Madison was great! Not only was she attentive, she explained everything thoroughly and was so pleasant to work with! Best of all she was able to save me over $100/month on my car insurance! I would recommend her 10x over to all my friends and family. Thank you!!"

"Madison at State Farm on Ladson Rd. I am truly impressed by the level of customer service and knowledge. Madison assisted me in obtaining a life insurance policy, which has brought me a great sense of relief knowing my loved ones are protected."

"Great service and super friendly staff. Talked with Madison W. Highly recommend her."

"Absolutely outstanding service!!!!"

"Very helpful and nice and friendly.. helped me with everything I needed .. . Would r refer to anyone looking for a good deal on insurance.."

"Had absolutely great service from Madison. She explained everything I needed to know and was patient with me. She helped me get life insurance and now homeowners insurance. Thank you so much Madison."

"BIG shout out to Madison with State Farm with my auto insurance she is wonderful! She explained everything to me in full detail and answered any questions I had. She also mentioned adding my home owners insurance as well. State Farm has much better coverage. She was very prompt on returning calls and made sure I understood everything. Wonderful young lady and very good at her job. Thank you very much!"

"Madison W. is by far one of the best State Farm reps I’ve dealt with. She has made my move to SC bearable and easy. Her personable attitude along with her strive to go above and beyond, makes her a joy to talk with."

"Maycee is the best ❤️"

"Courtesy, kind, patience...Caitlin helped me save a tremendously amount of money on today. The other auto insurance was extremely higher. Shout out to Caitlan!!!"

"Maycee was friendly and gave me insight of whatever information or questions I had. This was a great customer experience. Thank you Maycee!"